Help Center

Answers for ticket buyers and promoters.

For Ticket Buyers

Buying Tickets

How do I buy tickets?

Browse the event page and click Get Tickets. Select your ticket type, enter your name and email, and pay securely via credit or debit card. You'll receive a confirmation email within minutes with your tickets attached.

What payment methods are accepted?

All major credit and debit cards (Visa, Mastercard, American Express, Discover) are accepted. Payments are processed by Stripe, a PCI-compliant payment processor trusted by millions of businesses. Your card information never touches Three Count's servers.

Is there a fee on top of the ticket price?

Each promoter sets their own ticketing policy. Some events include the service fee in the listed price (promoter absorbs the fee); others add a small per-ticket fee at checkout. The total you'll pay is always shown clearly before you confirm your purchase — no surprises.

Your Tickets & Confirmation Email

Where are my tickets?

Check your inbox for an email from tickets@threecount.com. The email contains a QR code for each ticket. If you don't see it within 5 minutes, check your spam or junk folder.

Can I transfer or resell my tickets?

Tickets are tied to your purchase email. If you need to transfer a ticket, contact the promoter directly — their contact information is on the event page. Three Count does not facilitate resales.

What do I show at the door?

Simply present the QR code from your confirmation email — either on your phone screen or as a printed copy. Staff will scan it at the door. Each QR code can only be used once.

Refunds & Cancellations

What happens if an event is cancelled?

If a promoter cancels an event, all paid ticket holders receive a full automatic refund. You will receive an email notification at the address you used to purchase confirming the cancellation and refund amount. No action is needed on your part.

How long does a refund take?

Refunds are processed immediately when the event is cancelled. However, it can take 5–10 business days for the credit to appear on your original payment method, depending on your bank or card issuer.

Can I get a refund if I can no longer attend?

Refund policies for buyer-initiated cancellations are set by the promoter, not by Three Count. Check the event page for the promoter's refund policy, or contact them directly. Three Count cannot override a promoter's no-refund policy.

I didn't receive my refund — what should I do?

First, allow the full 10 business days. If the refund still hasn't appeared, email us at doug@threecount.com with your order details and we'll investigate.

For Promoters

Managing Events

How do I cancel an event and issue refunds?

From your admin dashboard, open the event and click Cancel Eventin the top-right corner. You can optionally enter a reason that will be included in the notification email sent to all ticket holders. Clicking Yes, Cancel & Refund All will:

Issue a full Stripe refund on every paid order
Send a refund notification email to every ticket buyer
Mark the event as cancelled on your public page

This action is permanent and cannot be undone.

What if some refunds fail?

Refund failures are rare but can happen if a buyer's card was closed or the payment was disputed. The cancellation API will report which orders failed. Contact us at doug@threecount.com and we'll resolve any failed refunds manually.

How do I set up ticket scanning at the door?

From your event page in the admin dashboard, go to the Tickets tab to find your 6-digit event PIN. Staff can visit [your-domain]/scan on any smartphone to start scanning QR codes at the door — no account needed, works offline.

Payments & Payouts

When do I receive my ticket revenue?

Stripe pays out directly to your connected bank account on a rolling basis — typically 2 business days after each transaction, depending on your Stripe payout schedule. Three Count does not hold your funds.

What are the fees?

Three Count charges a flat $2.50 per ticket service fee. This covers Stripe processing, platform hosting, and ongoing support. There are no hidden fees or percentages of your revenue beyond this flat rate.

Still need help?

Reach out directly — we typically respond within a few hours.

doug@threecount.com