What's New in Three Count

Promoters can now issue full or partial refunds from the Tickets tab.

New features: - Per-ticket Refund button on valid, non-comp tickets — opens a refund modal with full/partial toggle, custom dollar amounts, and reason field - Per-event refund policy: configurable deadline (hours before event) and max refund percentage in Event Policies - Refund History panel on the Tickets tab — full audit trail of all refunds with buyer, type, amount, status, and date - Over-refund protection — tracks cumulative refunds per order, prevents exceeding the order total - Buyer email notifications for both full and partial refunds via Resend - Public event pages show a blue "Refunds: Up to Xh before event" badge when a deadline is configured

Technical: - New refunds table (migration 020) with Stripe refund ID tracking - Stripe partial refund support via Connect (stripe.refunds.create with amount parameter)

The promoter Help Center is now fully stocked with 29 articles across all 10 categories.

New articles (14):

• Team & Permissions — Inviting Team Members, Roles & Permissions Explained, Custom Roles, Permission Overrides
• Season Tickets — Creating a Season, Managing Season Holders, Auto-Assignment, Generating Tickets
• Settings & Theme — Promotion Settings, Branding & Theme, Custom Domain, Stripe Payouts & Payments
• Getting Started — Quick Start: Your First Event in 15 Minutes
• Roster & Content — Building a Match Card

Bug fix: Help Center article cards and search hover states now render correctly in Light theme.

What's New

Demo Request Attribution

The demo request form now captures UTM parameters, referrer, and landing page at submission time — no cookies, no third-party tracking. When a prospect submits via a UTM-tagged link (e.g., from a Facebook ad or a campaign email), the source data is stored with their lead record. The Platform Admin Leads view shows a Source strip with color-coded pills for utm_source, utm_medium, and utm_campaign, plus landing page and referrer lines.

Preview Deployment Fix

Fixed a bug where all Vercel preview deployments (feature branch URLs like *.vercel.app) were returning a not-found page instead of loading the platform. Preview URLs now correctly serve the marketing site and all admin routes, making branch testing reliable again.

What's New

• Preview as Buyer — New toggle in the venue layout builder lets promoters see exactly what buyers will see at checkout, with a slider to simulate different sold-out percentages
• Layout locking — When an event has sold tickets using a venue layout, the builder locks editing and shows which event is blocking changes
• Per-section capacity — The capacity bar now breaks down seat counts by section name instead of the old seats/bleachers view
• Compass migration — Legacy compass-based seat maps can now be converted to the new canvas layout format via API
• Deprecation banner — The old seat map builder shows an upgrade notice directing promoters to the layout builder

Venue Unification Progress

This completes Phase 3 of the venue unification project. The canvas layout builder is now the single source of truth for venue design — what the promoter draws is what the buyer sees at checkout.